The platform

A specialty EMR that runs the whole operation.

Clinical documentation, scheduling, revenue cycle, and AI patient engagement, purpose-built for multi-location physical, occupational, and speech therapy groups. Multi-company, multi-location, affiliate-aware.

Built for every role

One system, three jobs done.

Clinic owners

Recover lost revenue and capacity with closed-loop missed-care recovery and automated billing.

  • AI patient re-engagement
  • Revenue, utilization & denial analytics
  • Multi-location & affiliate control

Front desk & billing

Let the AI agent handle outreach while claims flow from note to clearinghouse automatically.

  • AI booking, reschedule & confirm
  • Claim generation, scrubbing & ERA
  • Eligibility & authorization tracking

Clinicians

Document faster with templated notes and live dictation across PT, OT, and speech.

  • Evals, daily notes, progress & discharge
  • Live transcription & dictation
  • Branded PDF generation
What sets it apart

Four things a generic EMR can’t do.

AI voice agent

An AI that calls patients for you.

Outbound voice outreach that books, reschedules, and confirms by phone, clinically aware of therapy type, approved locations, and call caps. Never a generic dialer.

  • Follows up on missed evals, treatments & pending referrals
  • Smart throttling: daily limits, min-gap, lifetime caps
  • Nearest-location search with real distance ranking
  • Two-way SMS, verification & preferred-time handling
  • Call log with recordings, transcripts & outcome classification
Outbound · Maria G.
PT · Hialeah · auth ok
● LIVE
“Hi Maria, calling for your PT follow-up, Tuesday or Thursday work?”
Confirmed Tue 10:30 → callback closed ✓
Location eligible Within daily cap
Closed-loop recovery

Detect missed care. Drive it back in.

Record Synergy reads clinical reality (missing evals, absent notes, no-show statuses) to find patients who fell out of care, then drives them back end to end.

  • Detection from charted reality, not just no-show reports
  • Prioritized callback queue by urgency & auth window
  • Callbacks auto-close the moment a patient rebooks
  • Missed-care analytics with filtering & CSV export
Missed encounter dashboard
Automated revenue cycle

From referral to reimbursement, automatically.

Referral intake → eligibility → authorization → claim generation → scrubbing → clearinghouse submission → ERA and denial management. One continuous, automated pipeline.

  • Claims auto-generated from clinical notes
  • Scrubbing & validation before submission
  • Clearinghouse integration with webhooks
  • AI-assisted denial correction & batch reprocessing
Claim lifecycle
Referral intakeOCR ✓
Eligibility & authverified
Claim generated & scrubbedclean
Submitted to clearinghouse837P
ERA & denial management835
Visual workflow automation

Build automations on a no-code canvas.

Drag triggers, conditions, and actions onto a canvas to automate anything, outreach, filing, alerts. Dry-run every flow before it goes live, then watch run history.

  • Triggers, conditions & actions, visually connected
  • Dry-run simulation before activation
  • Full run history & audit per automation
TriggerMissed evaluation detected
ConditionAuth valid & location approved
ActionAI voice agent places callback
Dry-run passed
Everything else

The full operational surface.

Clinical documentation

PT · OT · ST, fully covered

Templated, branded, and fast, with dictation built in.

Initial evaluations
Daily / treatment notes
Progress & discharge reports
Dedicated speech-therapy docs
Daily signature logs
Prescribed vs. attended tracking
Branded PDF generation
Live transcription & dictation
Scheduling

Appointments & calendars

Per-location availability with full status tracking.

Calendar & global schedule manager
Per-location slot management
Single, multiple & bulk booking
Automated appointment reminders
Status: confirmed / arrived / no-show
Booking source attribution
Eligibility & authorizations

Coverage, verified

Real-time benefits and authorization control.

Real-time eligibility / benefits checks
Authorization dashboard
Per-appointment auth tracking
Payer authorization management
Doctor authorization requests
Payer-ID administration
Referral intake & OCR

Documents, automated

Multi-engine OCR and AI parsing for inbound referrals.

Inbound fax processing + OCR
Multi-engine OCR
AI referral parsing & patient matching
Insurance card scanning & detection
Provider portal uploads
Automated SharePoint filing (multi-tenant)
Affiliates & patient portal

Self-service & partners

Affiliate-aware control with a patient-facing portal.

Affiliate management & settings
Approved AI-calling locations per affiliate
Portal: self-service booking & reschedule
Two-factor auth for portal users
Partner-portal integrations
Dashboards & analytics

See the whole operation

Operational and financial insight in one place.

Patient follow-up dashboard
Eval attribution & utilization analytics
Revenue & denial analytics
Automated daily / monthly email reports
Interactive charts & timeline trends
CSV export
Automation & integrations

Connected & extensible

The plumbing that ties it all together.

No-code workflow builder
Address validation & geocoding
NPI & phone-carrier lookup
Microsoft 365 / Outlook integration
SharePoint document management
Platform & administration

Enterprise foundation

Built for a real-time, responsive experience.

Multi-company, multi-location, affiliate-aware
User management & roles
Audit logging
Patient duplicate detection & merging
API token management
Real-time, responsive UI
Book a demo

See the differentiators run on your data.

AI voice, missed-care recovery, revenue cycle, and the workflow builder, walked end to end in 30 minutes.

Book a demo View pricing